We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can log on to your online account and request a self service return procedure - or contact us with your order number at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: Puck Stop Ltd – RETURNS DEPARTMENT, Unit 6 Sycamore Centre, 159 Attercliffe Common, Sheffield S9 2FA, United Kingdom.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
If you have made a purchase and find that it does not fit, provided that item is unused and in its original packaging, we will exchange for and alternative size or refund. All return postage charges from client to Puck Stop will be the responsibility of the client. Puck Stop Ltd will cover any shipping fees for dispatching replacement items(s) from Puck Stop Ltd to the client. All postage costs are non-refundable.
Ice Skates - Any Ice Skates that have been sharpened are deemed 2nd hand and cannot be returned unless faulty. When returning, please be sure not to place any tape on the original skate box as this will affect the resale value.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.